Jim and Patrick have seen firsthand what doors the Innovation Lab has opened for the local community, and they understand the value that technologies like 3D printers can bring to the right people.

“Schools are starting to have the smaller printers, so if you’re doing a school project, that’s great,” Patrick explains. “But if you’re doing a personal project, then you’re kind of out of luck. You’re either sending your file off to Shapeways and paying outrageous amounts, or you have to find someone on Hubs, but it’s really hard to find somewhere that can print at the scale of what’s possible on Gigabot.”

On top of large-scale printing, there is another big selling point that sets the Innovation Lab apart from similar spaces in the area and around the country.

“What’s special about our makerspace is that we don’t charge dues or membership fees,” says Patrick. “The only thing you’re paying for is the material you use.”

The fact that the space remains open and accessible to the community is a core tenet of the library. The creative potential there is seemingly limitless — the machinery they have on hand coupled with its accessibility is a recipe for unbridled innovation. But being the first to tread through this territory means the library is crossing bridges as they go; the excitement of being on the front lines of innovation comes hand-in-hand with its challenges.

One thing they’ve encountered is the gap between the public’s general expectation of 3D printing and the reality of the technology.

“I don’t know, you mean I have to design it myself? Can’t you just design it for me? I have a picture, can’t we use that? What if I sketch it out on a piece of paper? I found this picture on the internet, is that good enough?” Patrick runs through the common questions he gets from some people when they first come in to 3D print. “Once we get over that hurdle, then people are more interested and they’ll start printing.”

Another thing they struggle with is demand for large-scale 3D printing, due in part to the gimmicky phase that desktop 3D printing is going through.

“Many people who come in are printing little trinkets. It satisfies the ‘Hey look, I 3D printed something’ desire, and they don’t need to go further,” says Patrick.

People are still figuring out how they can use 3D printing to make something practical. The intent in creating Gigabot was to serve just that purpose: a 3D printer at a scale large enough to print practical, real-world objects rather than just small trinkets.

Patrick speculates that the intimidation factor of the sheer size of a large-scale 3D printer adds to this tendency to avoid Gigabot in favor of their desktop printers. With a steep learning curve for 3D printing in general, expanding the build volume several orders of magnitude certainly can complicate things.

This is something that may prove to be the biggest challenge for libraries looking to open internal makerspaces: how do you tap into and attract the group of people who have a genuine need and use for these technologies? A long-term sustainable plan may not be able to rely on a stream of one-time visitors only there to print their name on a keychain and check a box on their bucket list, not to return again.

What spaces like this need are superusers, people who will return week after week, month after month, because they have a practical use for the machinery.