Now that we have had a chance to catch a few hours sleep, we’re taking a moment to followup on the conversations we had and to capture the feedback you provided. In talking to our community, we encountered a few common questions. The most consistent questions were:
“Why are you doing another Kickstarter?”
The answer lies in our pursuit of continuous innovation. As a small hardware company, it would be easy to get bogged down in finding the best way to manufacture and support the active life of our current product, and be driven only by specific customer suggestions on how we can improve the next models. At re:3D, we have the added challenge and benefit of being a bootstrapped company (in a funding sense). This means that an R&D budget is not won in a boardroom, it is won in front of our customers. Kickstarter is the natural way to get in front of our customer as early as possible with a set of advancements, and ask if this package of features are something the community wants and needs. Judging by discussions with our customers, partners, SxSW conversations, and our current funding level after 7 days on Kickstarter, the early indication is a resounding “YES!”
Another question came up a few times was actually from Gigabot owners and people considering buying our current two-week-lead-time machine:
“What is the difference between Gigabot and Open Gigabot and can we expect OpenGigabot to be a regular product offering”
Currently OpenGB is an experimental Gigabot that we’re co-developing with the community. As a backer, you’re getting the first edition production model and are part of an exclusive beta-testing group. , our Customer Service Guru and OpenGB Usability Engineer sums this up best from a customer email earlier in the week: “We are definitely not the type of company to leave existing customers in the dust!”
We listen to our entire community as we decide which features to develop and incorporate into our large format printers. Once these offerings are past beta testing and have installation instructions and video tutorials, we will consider migrating them over to our flagship Gigabot offering based what the community prioritizes. We also choose some beta testers from time to time in our community, so if you are interested, please email us at engineering@re3d.org!
This has been a longer update than anticipated when it was started, but there has been a ton going on in the past week and you need to hear it all. Between SXSW, OpenGB’s Kickstarter, numerous speaking engagements, partnership opportunities, and a constant focus on the well-being of our rockstar employees and customers, I’m personally amazed every day at what we can accomplish together, and can’t wait to see what lies around the corner!